📢 Notice – FINAL CLEARANCE -60%

 

Items purchased under the "FINAL CLEARANCE -60%" promotion are considered final sale and are not eligible for return, refund, or exchange.

Should a return request still be submitted through the automatic portal, NIKLO reserves the right to cancel it before shipment. If items are nevertheless returned and delivered to our premises, NIKLO reserves the right to refuse the return and reship the items to the customer.

Returns and Exchanges

You have the right to return an item within 14 calendar days from the delivery of the order, as provided by the Consumer Code (Legislative Decree 21/2014).

⚠️ The 14 days for returns are considered calendar days (including Saturdays, Sundays, and holidays) and the package must physically arrive at our premises within this deadline. We recommend initiating the procedure as soon as possible after order delivery.

Shipping costs for returns and exchanges are borne by the customer.

Conditions for Return Acceptance

To be accepted, returns must meet the following conditions:

• the product must be intact, unused, and free from alterations;
• the red security tag must not be removed or tampered with;
• the product must match what was declared in the return request;
• the package must be shipped with the return label correctly applied.

For greater protection, we recommend sending a photo of the intact security tag via WhatsApp before shipping the return.

In case of a missing or tampered tag, a worn product, or a return received beyond the specified terms, NIKLÒ reserves the right to refuse the return.

How to Request a Return

To start the process, please use the dedicated portal: EASY RETURN

From the portal, you can choose one of the following options:

• refund;
• size or item exchange;
• store credit as a promotional code.

The choices made during the procedure are final and cannot be modified.

Refund

The refund will be issued using the method selected in the portal.
For orders paid by bank transfer or cash on delivery, the refund will be made via bank transfer: the details must be sent via WhatsApp to +39 350 874 7042.

Size or Item Exchange

You can request an exchange for another size or item directly from the portal.

• If the new order has a lower amount, the difference will be refunded.
• If the amount is higher, payment for the difference will be required.

Store Credit

You can choose store credit to use on the website.

⚠️ The credit is non-refundable. We advise you to keep the code received, as it cannot be reissued if lost.

Self-Managed Return Shipment

The return request must be managed independently through our dedicated portal EASY RETURN. If it is not possible to use it, the customer can independently ship the return to our premises, respecting the conditions and timelines provided by the policy.

After shipping with your private courier, we ask you to send us the courier receipt via WhatsApp. Once the return is received at the boutique, our staff will verify the conformity of the product and the request, reserving the right to accept or refuse the return if the specified conditions are not met.

Address: NIKLO BOUTIQUE, CORSO SAN GIOVANNI A TEDUCCIO 246, 80146 (NA)

Items Excluded from Return

For hygiene and consumer protection reasons, returns or exchanges are not possible for:

• underwear;
• swimwear without hygienic protection or with removed seals;
• sealed products once opened;
• perfumes;
• personalized or custom-made items;
• items specifically ordered from the company at the customer's request.
• items part of the "FINAL CLEARANCE -60%" promotion

NIKLÒ also reserves the right to refuse returns of items that show signs of use, alterations, tampering, or are not in the same condition as they were shipped.

Return Limits for Jewelry and Accessories

For items such as earrings, necklaces, and bracelets, the return request must be opened within the day following order delivery.

The product must also physically return to our premises within 3 calendar days from opening the return case.

NIKLÒ reserves the right to refuse returns of accessories that show signs of use, alterations, or tampering, or that are returned beyond the timeframes allowed for opening and delivering the return.

Timelines

Once the return is received, NIKLÒ will perform the verification within 1-3 business days.

The creation of the shipping label through the portal may take up to 24/48 hours. In case of problems or doubts, our customer service is available.

Refunded Amount in case of Return

In case of a return, the refund is made exclusively on the value of the returned item.

Any shipping costs and commissions paid during the original order purchase are not included in the refund, as they relate to services already utilized and rendered.

RIGHT OF WITHDRAWAL

You can exercise your right of withdrawal electronically using the Withdrawal Form directly on our website.

Electronic withdrawal follows a two-phase procedure provided by law. The withdrawal form will ask you to enter your order details and explicitly confirm ("Confirm withdrawal").

At the end of the process, you will receive a confirmation of receipt of the declaration on a durable medium.

Support

📧 info@niklo.eu
💬 WhatsApp: +39 350 874 7042