Returns and Exchanges

You have the right to return an item within 14 calendar days from the delivery of the order, as provided by the Consumer Code (Legislative Decree 21/2014).

⚠️ The 14 days for returns are to be considered calendar days (including Saturdays, Sundays, and holidays) and the package must physically arrive at our premises within this deadline. We recommend initiating the procedure as soon as possible after order delivery.

Shipping costs for returns and exchanges are borne by the customer.

RIGHT OF WITHDRAWAL

You can exercise your right of withdrawal electronically using the Withdrawal Form directly on our website.

Electronic withdrawal follows a two-step procedure required by law. The withdrawal form will ask you to enter order details and explicitly confirm ("Confirm Withdrawal").

At the end of the process, you will receive a confirmation of receipt of the declaration on a durable medium.

Conditions for Return Acceptance

To be accepted, the return must meet the following conditions:

• the product must be intact, unused, and free from alterations;
• the red security tag must not be removed or tampered with;
• the product must correspond to what was declared in the return request;
• the package must be shipped with the return label correctly applied.

For greater protection, we recommend sending a photo of the intact security tag via WhatsApp before shipping the return.

In case of a missing or tampered tag, a worn product, or a return received beyond the specified terms, NIKLÒ reserves the right to refuse the return.

 

How to Request a Return

To start the procedure, use the dedicated portal: EASY RETURN

From the portal, you can choose one of the following options:

• refund;
• size or item exchange;
• store credit as a promotional code.

Choices made during the procedure are final and cannot be changed.

Refund

The refund will be processed using the method selected in the portal.
For orders paid by bank transfer or cash on delivery, the refund will be made via bank transfer: the details must be sent via WhatsApp to +39 350 874 7042.

Size or Item Exchange

You can request an exchange for another size or item directly from the portal.

• If the new order has a lower amount, the difference will be refunded.
• If the amount is higher, payment of the difference will be required.

Store Credit

You can choose a store credit to use on the website.

⚠️ The credit is non-refundable. We advise you to keep the code received, as it cannot be reissued if lost.

 

Self-Managed Return Shipping

The return request must be managed independently through our dedicated portal EASY RETURN. If it is not possible to use it, the customer may ship the return independently to our premises, respecting the conditions and timelines provided by the policy.

After shipping with your private courier, we ask you to send us the courier receipt via WhatsApp. Once the return is received at the boutique, our staff will verify the conformity of the product and the request, reserving the right to accept or refuse the return in case of non-compliance with the established conditions.

Address: NIKLO BOUTIQUE, CORSO SAN GIOVANNI A TEDUCCIO 246, 80146 (NA)

 

Items Excluded from Return

For hygiene and consumer protection reasons, returns or exchanges are not possible for:

• underwear;
• swimwear without hygienic protection or with seals removed;
• sealed products once opened;
• perfumes;
• personalized or custom-made items;
• items specifically ordered from the company at the customer's request.
• items belonging to the "ALL CLEARANCE -60%" promotion

NIKLÒ also reserves the right to refuse the return of items that show signs of use, alterations, tampering, or that are not in the same condition as when they were shipped.

Return Limits for Jewelry and Accessories

For items such as earrings, necklaces, and bracelets, the return request must be opened within one day of order delivery.

The product must also physically return to our premises within 3 calendar days from the opening of the return request.

NIKLÒ reserves the right to refuse the return of accessories that show signs of use, alterations, or tampering, or that are returned beyond the deadlines for opening and delivering the return.

 

Timelines

Once the return is received, NIKLÒ will verify it within 1-3 business days.

Creating the shipping label through the portal can take up to 24/48 hours. In case of problems or questions, our customer service is available.

Assistance

📧 info@niklo.eu
💬 WhatsApp: +39 350 874 7042