How to make a return

📦 IMPORTANT NOTICE – EXCHANGES, RETURNS AND REFUNDS

⏳ Handling times:
You can start the process yourself through our returns portal, as long as the package is returned within the required timeframe.

Use the dedicated portal: EASY RETURNS

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❌ “EVERYTHING Clearance -60%” PROMOTION – NO RETURNS / NO EXCHANGES

Last days of super discounts!

⚠️ Items discounted at 60% are part of the All Out promotion and cannot be returned or exchanged , as indicated in the pop-up and in this section.
Once your order has been confirmed, please let us know immediately if you wish to cancel the shipment .
Once shipped, the order will be considered confirmed and accepted in all its conditions.

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🔁 HOW TO MAKE A RETURN

Pursuant to the Consumer Code (Legislative Decree 21/2014), it is possible to return purchased items within 14 calendar days of delivery , without penalty and without having to provide a reason.

• Returns/exchanges are not free : shipping costs are the responsibility of the customer.

• Decisions made during the return process are final and cannot be changed .

• It is essential not to remove the red security label from the product: without it, the return cannot be accepted.
  

• Use the dedicated portal: EASY RETURNS

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🔄 RETURN OPTIONS AVAILABLE

1. RETURN WITH REFUND (NO EXCHANGE)

Access the EASY RETURN portal

, enter your order number and email, select the items to return.
The refund will be made using the method chosen on the portal.

• Payments by cash on delivery or bank transfer: Refunds will be made via bank transfer. Send your details via WhatsApp to 3501233357 .

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2. RETURN WITH SIZE OR ITEM EXCHANGE

Access the EASY RETURN platform

, select the products to return and specify the new item or new size.

• If the new order has a lower amount, you will be refunded the difference.

• If the amount is higher , the difference will be requested directly through the portal.

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3. RETURN WITH REQUEST FOR VOUCHER

Access the EASY RETURN portal, select the products you want to return, and choose the “Sale Voucher” option.

• The voucher is non-refundable and is valid for a limited period.

• Keep the code: if lost, it cannot be reissued .

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❗ REFUSAL OF RETURN

If the returned product:

• it is without the safety label,

• it is different from what is indicated,

• or has alterations/tampering,

Turning Point srl reserves the right to refuse returns.

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📞 ASSISTANCE

For any need, we are at your disposal:

📧 Email: info@niklo.eu
💬 WhatsApp: 3501233357