EUR
How to make a return
HOW TO MAKE A RETURN
Pursuant to the Consumer Code (Legislative Decree 21/2014), it is possible to return purchased items within 14 calendar days of delivery , without penalty and without having to provide a reason.
-
Returns/exchanges are not free : shipping costs are the responsibility of the customer.
-
Independent decisions made during the return process are final and cannot be changed .
-
It is essential not to remove the red security label from the product: without it, the return cannot be accepted.
- Use the dedicated portal: EASY RETURNS
🔄 RETURN OPTIONS AVAILABLE
1. RETURN WITH REFUND (NO EXCHANGE)
Access the EASY RETURN portal
Enter your order number and email address, and select the items you wish to return.
The refund will be made using the method chosen on the portal.
-
Payments by cash on delivery or bank transfer: Refunds will be made via bank transfer. Send your details via WhatsApp to 3501233357 .
2. RETURN WITH SIZE OR ITEM EXCHANGE
Access the EASY RETURN platform
Select the products you want to return and specify the new item or size.
-
If the new order has a lower amount, you will be refunded the difference.
-
If the amount is higher , the difference will be requested directly through the portal.
3. RETURN WITH REQUEST FOR VOUCHER
Access the EASY RETURN portal, select the products you want to return, and choose the “Sale Voucher” option.
-
The voucher is non-refundable and is valid for a limited period.
-
Keep the code: if lost, it cannot be reissued .
❗ REFUSAL OF RETURN
If the returned product:
-
it is without the safety label,
-
it is different from what is indicated,
-
or has alterations/tampering,
Turning Point srl reserves the right to refuse returns.
📦 MANAGEMENT TIMINGS
You can initiate the process yourself through our returns portal, as long as the package is returned within the required timeframe. Creating the label may take 24-48 hours; after this time, you can contact customer support.
Once the item returns to the boutique, NIKLO takes a maximum of 1-3 business days to check its condition and confirm the request.
Use the dedicated portal: EASY RETURNS
❌ “EVERYTHING Clearance -60%” PROMOTION – NO RETURNS / NO EXCHANGES
Items discounted by 60% are part of the All Out promotion and cannot be returned or exchanged, as indicated in the pop-up and in this section.
Once your order is confirmed, you can only request cancellation before shipping . After shipping, the order will be considered confirmed and accepted in all its conditions.
📞 ASSISTANCE
For any need, we are at your disposal:
📧 Email: info@niklo.eu
💬 WhatsApp: 3501233357